Data Privacy Policy

Privacy Policy

Effective Date: 10 July 2025
Last Updated: 28 July 2025

1. Who We Are

This website is operated by Hauslife, an online retailer based in Bath, United Kingdom.

Our website address is: https://hauslife.co.uk
Our contact email is: hello@hauslife.co.uk

We are committed to protecting your privacy and complying with relevant data protection laws, including the UK GDPR, EU GDPR, and CCPA (where applicable).

2. Information We Collect

When you interact with our website, we may collect the following types of personal data:

  • Contact Information: Your name, email address, phone number, billing and shipping addresses.

  • Order Information: Items purchased, payment method, transaction ID (we do not store full payment details).

  • Device Information: IP address, browser type, operating system, and cookies.

  • Usage Data: Pages visited, session duration, referring/exit pages.

  • Marketing & Feedback: Review submissions, email preferences, responses to surveys or promotions.

3. How We Use Your Information

We use the data we collect for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchase, delivery, or support inquiries.

  • To send you updates, promotions, and newsletters (only if you've opted in).

  • To improve our website, customer service, and product offerings.

  • To detect, prevent, and investigate fraud or other illegal activities.

4. Sharing Your Information

We only share your personal data when necessary with trusted third parties, including:

  • Shopify, our eCommerce platform.

  • Payment Processors like Shopify Payments, PayPal, and Clearpay.

  • Shipping & Delivery Services to send you your purchases.

  • Email Marketing Tools such as Klaviyo, for newsletters, reviews, and order follow-ups.

  • Analytics & Advertising Partners, like Google Analytics and Meta (Facebook).

  • Regulatory or Legal Authorities, if required by law.

We do not sell your personal data.

5. Your Rights

If you're based in the UK, EU, or other applicable regions, you have rights under privacy laws, including:

  • The right to access the data we hold about you.

  • The right to request correction or deletion of your personal data.

  • The right to object to or restrict certain uses of your data.

  • The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at hello@hauslife.co.uk.

6. Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill your order or provide services

  • To comply with legal or financial regulations

  • To resolve disputes or enforce our policies

You may request that we delete your personal information, unless we are required to keep it for legal or regulatory reasons.

7. Cookies

We use cookies and similar tracking technologies to:

  • Keep you logged in

  • Remember your shopping cart contents

  • Measure and analyze site performance

  • Personalize content and ads

You can control or disable cookies in your browser settings. Some site features may not work properly without cookies.

8. Third-Party Services

We use a variety of third-party services, each of which may collect and process data under their own privacy policies:

  • Shopify (website host)

  • Clearpay (buy-now-pay-later)

  • Klaviyo (email & reviews)

  • Google Analytics (site analytics)

  • Meta/Facebook (advertising)

Please refer to those providers' privacy policies for more detail.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

10. Contact Us

If you have any questions, concerns, or data requests, please contact:

Email: hello@hauslife.co.uk
Mailing Address: Hauslife, Bath, United Kingdom

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this page regularly.